Security & Compliance

Scoop is built for enterprise security requirements. This document outlines our security architecture, data protection practices, and compliance certifications.

Security Overview

Data Protection Principles

Principle	Implementation
Encryption at Rest	All data encrypted using AES-256
Encryption in Transit	TLS 1.2+ for all communications
Data Isolation	Multi-tenant architecture with strict isolation
Access Control	Role-based permissions at workspace level
Audit Logging	Comprehensive activity logging

Infrastructure Security

Cloud Architecture

Scoop runs on AWS with enterprise-grade security:

Compute: AWS Lambda and ECS with isolated execution environments
Database: Amazon RDS with encryption enabled
Storage: Amazon S3 with server-side encryption
Networking: VPC with private subnets, security groups, and NACLs

Network Security

All external traffic over HTTPS (TLS 1.2+)
Web Application Firewall (WAF) protection
DDoS protection via AWS Shield
No direct database access from internet

Availability

Multi-AZ deployment for high availability
Automated backups with point-in-time recovery
99.9% uptime SLA for enterprise customers

Data Security

Data Encryption

At Rest:

All databases encrypted with AES-256
S3 buckets use server-side encryption (SSE-S3)
Encryption keys managed by AWS KMS

In Transit:

TLS 1.2+ required for all connections
HTTPS enforced for web and API access
WebSocket connections secured with WSS

Data Isolation

Scoop uses a multi-tenant architecture with strict data isolation:

Each workspace has isolated data storage
Cross-tenant data access is architecturally impossible
Database queries scoped to tenant context
No shared data between organizations

Data Residency

Primary data centers in US (AWS us-east-1, us-west-2)
Enterprise customers can request specific region deployment
Contact sales for EU data residency requirements

Access Control

Authentication

Supported Methods:

Email/password with secure password requirements
Google OAuth (SSO)
Enterprise SSO via SAML (on request)

Session Security:

Secure, HTTP-only session cookies
Automatic session timeout after inactivity
Concurrent session limits

Authorization

Role-Based Access Control:

Role	Capabilities
Owner	Full account control, billing, user management
Admin	Workspace management, user invites, settings
Member	View and analyze data, create content
Viewer	Read-only access to shared content

Workspace Permissions:

Users can be assigned to specific workspaces
Dataset-level access controls
Channel-specific sharing for Slack integration

API Security

API keys for programmatic access (Enterprise)
Keys are hashed and never stored in plaintext
Scoped permissions per API key
Rate limiting to prevent abuse

Compliance

SOC 2 Type II

Scoop maintains SOC 2 Type II certification, demonstrating:

Security: Protection against unauthorized access
Availability: System availability per SLA commitments
Confidentiality: Protection of confidential information
Processing Integrity: Accurate and complete processing
Privacy: Personal information handling per privacy notice

Contact sales for SOC 2 report access.

Additional Compliance

CCPA: California Consumer Privacy Act compliance
HIPAA: Available for healthcare customers (BAA required)

Security Practices

Secure Development

Secure coding practices and code review
Dependency vulnerability scanning
Static application security testing (SAST)
Regular penetration testing by third parties

Incident Response

24/7 security monitoring
Documented incident response procedures
Customer notification within 72 hours for breaches
Post-incident analysis and remediation

Employee Security

Background checks for all employees
Security awareness training
Principle of least privilege access
Secure remote work policies

Data Handling

Data Retention

Data Type	Retention
User data/datasets	Until account deletion
Activity logs	90 days
Backup data	30 days
Deleted content	Purged within 30 days

Data Deletion

When you delete data or close your account:

Data removed from active systems immediately
Removed from backups within 30 days
Deletion is irreversible

Account Deletion: Contact support@scoopanalytics.com to request full account deletion.

Data Export

You can export your data at any time:

Download datasets in CSV format
Export presentations to PowerPoint
API access for bulk data export (Enterprise)

Third-Party Security

Sub-processors

Scoop uses the following sub-processors:

Provider	Purpose	Location
AWS	Cloud infrastructure	US
Anthropic	AI processing (Claude)	US
OpenAI	AI processing (optional)	US

Full sub-processor list available on request.

AI Data Handling

When you use Scoop's AI features:

Your data is sent to AI providers for processing
Data is not used to train AI models
Processing occurs in real-time, not stored by providers
Enterprise customers can use BYOK for direct AI provider relationship

Enterprise Security Features

Available for Enterprise Plans:

Single Sign-On (SSO): SAML integration with your IdP
Advanced Audit Logs: Extended retention and export
Custom Data Retention: Configure per your policies
Dedicated Support: Named security contact
Security Review: Annual security questionnaire assistance
BYOK AI: Use your own AI provider API keys

Reporting Security Issues

Responsible Disclosure

If you discover a security vulnerability:

Email: security@scoopanalytics.com
Include: Description, steps to reproduce, potential impact
Do Not: Access other users' data or disrupt services
We Will: Acknowledge within 48 hours, provide updates

We appreciate security researchers and will credit those who report valid issues (with permission).

Contact

Security Team: security@scoopanalytics.com

Privacy Questions: privacy@scoopanalytics.com

Compliance Documents: Contact your account manager or sales@scoopanalytics.com

Last Updated: November 2025