Scoop can grab data from Jira to help you understand your engineering and service processes that are based in Jira. You can snapshot your issues and accordingly see how your issues are resolved over time. You can compare how the differences in cycle types and success rates between different products, customers and development teams.

Leveraging Scoop can help you summarize or make available your Jira data to your non-development teams.

Example use cases combing Jira with other data

• Combine issue tracking analysis with customer data to uncover which customers and which customer types are the costliest to serve. If you don’t tag customer data on your Jira issues, you can still blend based on purchased product.
• Combine issue tracking with usage data and financial data to create a health/risk score for you customers to help focus your customer success team and drive renewals/upsells.