FAQ & Troubleshooting

Frequently Asked Questions

Getting Started

Q: How do I install Scoop for Slack?
A: Your Slack administrator needs to install Scoop using the "Add to Slack" button in the Scoop admin panel. Individual users don't need to install anything.

Q: Why can't I see Scoop in my workspace?
A: Check with your Slack administrator to ensure:

• Scoop has been installed for your workspace
  • You have permission to use Scoop
    • Try refreshing Slack (Cmd/Ctrl + R)
      Q: Do I need a Scoop account to use Slack integration?
      A: No, you only need to be a member of a Slack workspace where Scoop is installed.
      

Using Scoop

Q: Why does Scoop say "No dataset selected"?
A: You need to select a dataset before querying. Type:

• In channels: @Scoop dataset
  • In DMs: dataset
    Q: Can others see my queries in channels?
    A: No, responses in channels are private (ephemeral) by default. Only you can see them until you click "Share with Channel."
    Q: How do I share my results with the team?
    A: Click the "📢 Share with Channel" button on any result. The insight will become visible to everyone with attribution to you.
    ![Screenshot: Share button on Scoop response]
    

Data and Datasets

Q: What file types can I upload?
A: Scoop accepts:

• CSV files (.csv)
  • Excel files (.xlsx, .xls)
    • Maximum size: 100MB
      Q: Where is my uploaded data stored?
      A: Uploaded files create personal datasets in your secure personal workspace. They are not accessible to other users unless you explicitly share insights.
      Q: Can I combine multiple datasets?
      A: Currently, you work with one dataset at a time. You can switch between datasets and compare results manually.
      Q: How often is data refreshed?
      A:
      • Organization datasets: Refresh schedule set by admin
        • Personal datasets: Static (upload new file for updates)
          • Real-time connections: Updated on each query

Queries and Analysis

Q: What kinds of questions can I ask?
A: Scoop understands:

• Data queries: "show me top customers"
  • Visualizations: "create a chart of revenue"
    • ML analysis: "find patterns in customer behavior"
      • Comparisons: "compare this month to last month"
        • Predictions: "forecast next quarter"
          Q: Why did Scoop misunderstand my query?
          A: Try:
          • Being more specific
            • Using simpler language
              • Breaking complex queries into steps
                • Checking dataset selection
                  Q: Can I save queries for reuse?
                  A: While queries aren't directly saved, you can:
                  • Scroll up in conversation history
                    • Copy successful queries to notes
                      • Use similar phrasing for consistent results
                        

Visualizations and Exports

Q: How do I change chart colors?
A: Use the theme selector on any visualization:

• 🌙 Dark theme
  • ☀️ Light theme
    • 🎨 Auto theme (matches brand)
      Q: Can I export charts as images?
      A: Currently, charts are displayed inline. You can:
      • Take screenshots
        • Export underlying data to Excel
          • Share to channels for team visibility
            Q: Why is my Excel export taking long?
            A: Large datasets may take time to process. Typical export times:
            • <10k rows: Instant
              • 10k-100k rows: 5-10 seconds
                • 100k+ rows: 30-60 seconds
                  

Privacy and Security

Q: Who can see my personal datasets?
A: Only you can see your personal datasets. Other users cannot access your uploaded files or personal analyses.

Q: Is my data secure?
A: Yes, Scoop uses:

• Encrypted connections
  • Isolated workspaces
    • Slack's security model
      • No data sharing between users

Q: Can I delete uploaded data?
A: Contact your Scoop administrator to remove personal datasets. Shared insights remain in channel history per Slack's retention policy.