Zendesk

You can setup Zendesk to automatically send reports to Scoop. Scoop extends the analysis you can do on your service desk, going beyond the out of the box reporting in the product.

• Scoop provides greatly enhanced visualization, collaboration, reporting, sharing and presentation capabilities
• Scoop allows you to blend your Zendesk data with other sources, like CRM or financial data to calculate things like cost to serve, or to help inform post-sale customer success and renewal processes
• Scoop can snapshot any Zendesk object, like a service request, so that you can clearly see how your service processes are performing. You can then see things like conversion rates, success rates, costs, and cycle times and how they vary by product, customer, team, etc. All of this can help you drive a more efficient service organization, but also a more effective one in delivering high quality service to your customers.